✈️ Cabin Crew & Passenger Services

Cabin Crew & Passenger Services courses train students to work in airlines and airports, ensuring the safety, comfort, and satisfaction of passengers. These courses combine safety training, customer service, communication skills, and emergency procedures.

Objectives of Cabin Crew & Passenger Services Courses

• Train students to ensure passenger safety and comfort

• Develop professional communication and service skills

• Teach emergency procedures and first aid

• Prepare students for airline regulatory compliance and operational standards

• Build confidence and professionalism for frontline aviation roles

• A. In-Flight Safety

  • Aircraft safety procedures and equipment

  • Emergency exits, evacuation slides, and life vests

  • Firefighting and smoke management

  • Safety demonstrations and passenger briefings

  • Emergency oxygen systems

  B. Passenger Service & Hospitality

  • Customer service principles

  • Handling passenger inquiries and complaints

  • Special passenger assistance (children, elderly, disabled)

  • Meal and beverage service procedures

  • Cabin etiquette and presentation

• C. Communication Skills

  • Clear verbal communication for passengers and crew

  • Use of public address (PA) systems

  • Team communication with cockpit and ground staff

  • Cultural awareness and multilingual communication

  D. First Aid & Medical Emergencies

  • Basic first aid procedures

  • CPR and medical assistance in-flight

  • Managing medical emergencies

  • Use of onboard medical kits